Due to safety and sensitivity of hair extension as well as the personal uses of such products, we do not accept returns and exchanges. 

If you have questions please contact myherbase@gmail.com

Exceptions:

Although we do not accept there are some exceptions that may apply. This has to be discussed with our customer service team:

1. If the wrong product was shipped

If a product is returned to us without notice we are not liable and will not issue a refund or exchange that product.

If your order is returned to us due to a "undeliverable or wrong address" by the shipping courier we are not responsible for the cost of reshipment. If you no longer want the product after it was returned by the shipping courier, we will issue you a full refund minus the shipping fee.